This client/server windows system was built as a generic sales and marketing solution and was originally used by Dupont Tyvek™. Our CRM offering includes the following features:

• Customer information management (including communication tracking) 
• Inbound and outbound call tracking
• Fulfillment request processing (kits and literature)
• Custom surveys/scripts and results tracking
• Lead source tracking and forwarding
• ...

Warranties and Claims Processing was developed as an extension of our CRM system.  It is used to manage the claims process. This was originally designed and used to handle Dupont Stainmaster™ Carpet warranties, but it is a system that is easily adaptable to other products for which there is a need to manage warranties and claims.  Companies interested in consolidating the consumer care function across various product lines will be interested in this product.

• Customer purchase tracking
• Inbound customer problems/complaints
• Customer resolution attempts (eg. for carpet, this could include professional cleaning, etc.)
• Lab test tracking (eg. for carpet, this would be to confirm the origin of the carpet fiber) 
• Fulfillment processing (offer letters, handling instructions, agreements, etc.)
• Warranty resolution (refunds, replacements, upgrade allowances, etc.) 
• Communication and call tracking
• Service referrals
• ...